Contact
Get in Touch
Whether you’ve got a question about your order, need help choosing the right gear, or just want to say hi — we’re here to help. Our support team is small, friendly, and based right here in the UK.
We aim to respond to all messages within 1 day. Don’t worry — you won’t be speaking to bots. Just real humans who love the outdoors as much as you do.
Customer Support
- Email: support@TrailQuest.store
- Phone: +44 7469 62110
Need help with a return? Please include your order number so we can assist you faster.
Support Hours
Monday to Sunday: 09:00 – 17:00
Registered Address
WILDEBEAST LTD
Flat 6 Orchard Views
56 Clouds Hill Road
Bristol, England, BS5 7LB
Company Number: 15718204
We're always happy to help. If you're reaching out outside of business hours, we’ll get back to you first thing the next working day.
Contact Form
Orders are processed within 2–4 business days and delivered within 4–6 business days after dispatch. You’ll receive a tracking link as soon as your order ships.
Simply email us at support@TrailQuest.store with your order number. We’ll send you a prepaid return label and guide you through the process.
Currently, we only ship within the United Kingdom. We’re working on expanding soon — stay tuned!
No worries — just contact us within 7 days of delivery with a photo of the damage. We’ll make it right, either through a replacement or refund.
If your order hasn’t been shipped yet, we can modify or cancel it. Contact us as quickly as possible after placing your order.